🚚 Order Processing & Shipping
Order Processing
Orders placed before 12:00 PM (noon PST) typically ship by the next business day. Orders placed after noon ship the following business day. We ship Monday through Friday, excluding national holidays.
Shipping Rates
We believe in keeping things simple and transparent. All shipping rates shown at checkout are direct carrier rates from FedEx, USPS, UPS, or DHL — no markups, no hidden fulfillment fees. What you see is the actual postage cost only.
Shipping Time
Standard shipping usually takes 5–7 business days within the contiguous U.S. (48 states). Orders to outlying territories and international destinations may take 7–14 business days or longer.
Please note: processing time is in addition to any expedited shipping selections (2-day or 3-day).
Returned to Sender / Incorrect Address
Please double-check your shipping address before placing your order. If a package is returned to us by the carrier due to an incorrect or undeliverable address provided at checkout, a $10 re-processing fee plus any additional shipping costs will be required to re-ship the order.
If you prefer to cancel the order, the refund will be reduced by the $10 re-processing fee and the actual shipping charges we paid to the carrier, which may be higher than the shipping amount charged at checkout.
International Duties, Taxes & VAT
For international orders, import duties, taxes, VAT, customs fees, brokerage fees, and other government-imposed charges may apply upon arrival in the destination country.
Where available, these charges may be collected at checkout and will be clearly displayed during the purchase process. If duties, taxes, VAT, or other import fees are not shown at checkout, they are not included in the order total and are the sole responsibility of the customer.
Due to carrier, destination, and customs limitations, Lounge Wagon is not always able to provide Delivered Duty Paid (DDP) shipping options. In such cases, shipments are sent Delivered at Place (DAP), and the customer is responsible for any duties, taxes, VAT, customs clearance fees, or related charges assessed by local authorities.
Failure to pay required import charges may result in delays, refusal of delivery, return of the shipment, or abandonment by customs authorities. Any additional shipping charges, return fees, customs charges, or losses incurred as a result of unpaid duties, taxes, or VAT may be deducted from any applicable refund.
By placing an international order, the customer acknowledges and accepts responsibility for any import duties, taxes, VAT, customs fees, or other charges not specifically included and disclosed at checkout.
Mahalo for your patience — we’re stoked to get your gear on the way! 🌊
📦 Shipping & Delivery
1. When does my order ship?
We ship orders Monday through Friday and aim to process all orders as quickly as possible — typically within 48 hours (excluding weekends and holidays).
2. When will my order arrive?
U.S. orders ship via FedEx Ground, UPS Ground, or USPS. Most domestic orders arrive within 3–7 business days after shipping.
International orders ship via DHL and typically arrive within 7–10 business days, depending on destination and customs processing.
As soon as your order ships, you’ll receive a confirmation email with tracking details so you can follow your delivery every step of the way.
3. What are my shipping options?
Our standard flat-rate shipping is fulfilled via USPS Ground or FedEx Ground.
Depending on your location, expedited shipping options may be available at checkout.
4. Do you ship internationally?
Yes — most items are available for international shipping from the U.S. via DHL. Any applicable duties and taxes will be calculated at checkout for full transparency.
For our European customers, select Lounge Wagon models are stocked locally for delivery within the UK & EU, allowing for faster shipping.
5. Do you ship to P.O. Boxes?
We can ship smaller items to P.O. Boxes via USPS.
However, larger products — including the Lounge Wagon — cannot be delivered to P.O. Boxes due to size restrictions.
