Return Policy
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Returns
You may return a product within 15 days of purchase for an exchange or refund. Returned products to Malo'o for credit or exchange must be in "brand new" resealable condition. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the original packaging. Please go here to request a return. It is the customer's responsibility to ship returns back unless it is a warranty claim or exchange.
If you included Checkout+ at checkout, your return postage is covered.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit. If you are approved, your refund or store credit will be processed, and a credit will automatically be applied to your credit card or original payment method within 2 days.
Late or missing refunds & store credits
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@malooracks.com. If you have not received your store credit, please contact us at service@malooracks.com.
Exchanges
We will replace any defective or damaged item. If you need to exchange it for the same item, send us a picture of the damage to service@malooracks.com.com and send your item to Malo'o Malo'o 1125 Joshua way #B, Vista, CA 92081
Gifts
If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Shipping
To return your product, you should mail your product to Malo'o 3215 Executive Ridge, Vista, CA, 92081.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and the cost of shipping it to you will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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